Shipping

SHIPPING COSTS

We offer Free Shipping for orders of the following amounts:

Italy: orders over €100 or with the "Pick-up in store" option

European Union: orders over €200

North America and extra-EU (USA, Canada, UK, and all European countries outside the EU): orders over €200

Asia: orders over €300

Other Countries (Russia, Oceania, and rest of the World): orders over €400


For orders below these amounts, the shipping cost is:

€10 for Italy

€15 for the European Union

€20 for North America and extra-EU

€25 for Asia

€40 for Russia, Oceania and the rest of the World

The shipping cost is automatically calculated at Checkout based on the destination country and the order amount, i.e. net of coupons, vouchers, tax exemptions, or any other item included in the subtotal calculation.

DELIVERY TIMES

In almost all cases we ship using Express service with Fedex or DHL. This means that starting from the pickup of the parcel, delivery generally takes:
1 day to Italy
1-2 days to Europe and USA East Coast
3-4 days to the rest of the World, except for Russia where we deliver with EMS in around 2 weeks.

The Standard delivery service usually takes an additional 2-3 days but is only used in extreme cases for international shipments and at our discretion, such as particularly bulky packages, special discounts with free shipping, or other cases where the order amount / shipping cost ratio should result too imbalanced.

This means that if an order requires shipping at customer side (according to the table above), the express service will always be guaranteed.

VAT EXEMPTION AND CUSTOMS DUTIES

All shipments to countries outside the EU are exempt from VAT (Value Added Tax), currently in Italy at 22%. The final price for these customers is therefore calculated online before the payment, deducting this tax.
The invoice attached on the shipment (which can also be requested via email) will show the exemption calculation.

All shipments to countries outside the EU are DDU, i.e. subject to import customs duties based on each country's regulations. These are entirely borne by the customer and their sole responsibility in case of non-compliance. Any delays in delivery caused by late payment of duties cannot be attributed to SINGOLARE in any way.

Since customs duties are requested from the customer when the parcel reaches the destination country and customs policies may vary from case to case, SINGOLARE has no control over these costs nor can estimate an approximate amount. We therefore recommend contacting the local customs office to inquire about the applicable tariffs before placing the order, to be fully aware of the final cost of the purchase.

If the parcel is held in customs due to non-compliance with the rules by the customer, or if delivery is made impossible due to an error attributable to the customer (e.g., incorrect address or phone number, absent recipient, delivery refused without reason or notice), the shipment may be returned to the sender at high additional costs.

In this case, SINGOLARE will charge these costs entirely to the customer, deducting the amount from the refund due for the failed purchase.

EXCEPTIONAL CASES

In some very rare cases, we may need to request a shipping contribution from the customer AFTER the order has already been confirmed with free delivery. This may occur due to exceptional orders, such as those requiring a particularly heavy or bulky package, or for delivery addresses in hard-to-reach locations (defined by couriers as "Remote Areas" and available on their respective websites).
Another exceptional case for which an additional cost may be required is orders with very high discounts but entitled to free shipping, for which the service may turn out to be significantly more expensive than expected.

In any case, before accepting payment and preparing the order, we will make sure to communicate the exceptional case to the customer, providing accurate details, possible solutions, and related additional costs.
The customer will then have the freedom to confirm/modify the order or indicate the preferred solution, with full awareness of the final shipping costs.


SHIPPING DATE

All orders are shipped from the main office of SINGOLARE in our custom boxes or similar packaging, respecting the volume of the purchased products and with the necessary packaging precautions.
Orders are processed and handed over to the courier on the same day of purchase if made in the morning, or within 2 days at most if the chosen items are located in one of our stores other than the headquarters.

Slight delays in shipping may rarely occur; in such cases, the customer will be contacted via email and updated on the status and timing of the order.

Delays may be caused by product availability, pending payment transactions, missed collection by the courier due to force majeure, high number of orders in special periods (e.g., holidays or sales).

It is also good to remind that Saturdays and Sundays are non-working days for couriers, so all orders placed on Friday afternoon and during the weekend will be shipped the following Monday.

NOTE: In the case of payment by Bank Transfer, items will be held pending the outcome of the transaction. At the end of the online purchase, the customer will be asked to send a copy of the bank transfer receipt via email, specifying the order number and customer name, to start reserving the selected items. Then, upon confirmation of the payment by our bank, we will proceed with the shipment of the order. This process normally takes 1-2 days for Italy and up to 5 days for abroad.


TRANSIT AND DELIVERY

After the courier picks up the parcel, SINGOLARE will always send the customer a confirmation email with a tracking number to allow them to follow the shipment in real-time, as well as specifying the expected transit times for delivery. In some cases and where required, we attach a copy of the order invoice to the message, while the original document will always be included in the parcel and available for consultation upon delivery.

During the transit of the parcel, we use to monitor the tracking to be aware of any delays, service disruptions, or other issues (which are however very rare). These are cases not dependent on our actions or under our control, but in order to provide the customer with a top-level service, we nevertheless commit to intervening promptly by contacting the courier to resolve such issues as quickly as possible.

We remind customers that currently the phone call service to the recipient near delivery is at the discretion of the carrier and therefore cannot be guaranteed 100% by us, so we recommend keeping an eye on the tracking or preparing for the estimated delivery date, or even better, activating the email or SMS alert for the courier's passage on the tracking web page. This is to avoid a missed delivery due to the recipient's absence, resulting in delays and issues.

The actions taken by the courier after a failed delivery due to the recipient's absence may vary depending on the country, chosen service, and type of shipment, so we cannot be held responsible for any issues caused in these cases.

All our shipments are covered by insurance against theft and accidental damage at no additional cost to the customer, but once the parcel arrives at its destination and is accepted by the recipient, the contents are no longer covered by the insurance. We therefore advise customers to pay particular attention when opening the parcel and removing the merchandise to avoid accidental damage, which would be their sole responsibility.

Before shipping an order, we carefully check the condition of the purchased products, fold them and store them with the utmost care, and seal the parcel with personalized adhesive tape bearing the SINGOLARE logo. If a garment shows any imperfection, we contact the customer before proceeding, providing details and photographic evidence of the problem in complete transparency; this is both to ask if they still intend to confirm the purchase and to avoid complaints upon delivery regarding the appearance of the purchased item.

Upon delivery, the customer is invited to carefully check the condition of the parcel before signing and accepting the delivery as completed.

If indeed the box appears to be open, particularly damaged, or not sealed with our adhesive tape (nor with that stamped by customs authorities, who may open the parcel for a regular inspection), we strongly advise accepting the delivery with the note "Accepted with Reserve." Subsequently, we suggest filing a complaint with the local office of the courier concerned and informing us of the incident by writing to customerservice@singolare.it.

If the box is delivered in the described conditions and the customer signs the delivery without the reserve note suggested by us, the shipment will be automatically accepted, and any subsequent complaint cannot be accommodated.

PERFUME SHIPPING

We regret to inform our customers that at the moment we are unable to ship perfumes with alcohol content outside of Europe, so all orders of this type will be canceled and potentially refunded.

By completing the purchase, it is understood that the customer has read and understood all the shipping information listed.